Customer Care Team Leader

Trafilea Tech E-commerce Group Logo

Trafilea Tech E-commerce Group

📍Remote - Worldwide

Summary

Join a dynamic and innovative Tech E-commerce Group as a Customer Care Team Leader to drive sales growth, enhance customer retention, and achieve organizational goals.

Requirements

  • 2+ years of experience in the same role
  • Strong grasp of the English language, including spoken and written
  • Proven ability to effectively lead and manage team leaders and members
  • Good problem-solving skills and confidence when facing challenges
  • Continuous learning and growth mindset
  • Good interpersonal & communication skills; positive work attitude
  • Good analytical and problem-solving skills
  • Able to have the right follow-up and monitoring of action items and KPIs
  • A responsible team player who works well with others
  • Able to make good decisions independently

Responsibilities

  • Provide leadership, guidance, and strategic direction to the teams
  • Optimize sales performance
  • Foster customer relationships

Benefits

  • Remote work
  • 15 working days of paid holidays
  • Learning subsidy

Remote

Customer Service

Mid-level

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