Remote Customer Care Team Leader

Summary

Join a dynamic and innovative Tech E-commerce Group as a Customer Care Team Leader to drive sales growth, enhance customer retention, and achieve organizational goals.

Requirements

• 2+ years of experience in the same role
• Strong grasp of the English language, including spoken and written
• Proven ability to effectively lead and manage team leaders and members
• Good problem-solving skills and confidence when facing challenges
• Continuous learning and growth mindset
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills
• Able to have the right follow-up and monitoring of action items and KPIs
• A responsible team player who works well with others
• Able to make good decisions independently

Responsibilities

• Provide leadership, guidance, and strategic direction to the teams
• Optimize sales performance
• Foster customer relationships

Benefits

• Remote work
• 15 working days of paid holidays
• Learning subsidy