Trafilea Tech E-commerce Group is hiring a
Customer Care Team Leader

Summary

Trafilea is seeking a Customer Care Team Leader for its Subscription and Loyalty team. This remote position requires 2+ years of experience, strong English language skills, leadership abilities, problem-solving skills, good interpersonal and communication skills, analytical skills, and the ability to make decisions independently. The role offers collaboration with world-class talents, professional and personal growth opportunities, a commitment to diversity, equity, and inclusion, openness to new ideas, a great benefits package including remote work, 15 days of paid holidays, learning subsidy, and recognition by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers.

Requirements

• 2+ years of experience in the same role
• Strong grasp of the English language, including spoken and written
• Proven ability to effectively lead and manage team leaders and members
• Good problem-solving skills and confidence when facing challenges
• Continuous learning and growth mindset
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills
• Able to have the right follow-up and monitoring of action items and KPIs
• A responsible team player who works well with others

Responsibilities

Drive sales growth and enhance customer retention

Benefits

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment
• Opportunity to grow and develop both professionally and personally
• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion
• Openness to new ideas and initiatives
• Great benefits package including remote work, 15 days of paid holidays, Learning subsidy, and more!