Customer Service Representative, Member Care

Summary

Join Sidecar Health's Member Care team and help redefine health insurance by supporting members on their healthcare journeys. This crucial role involves handling inbound calls and chats, providing excellent customer service, building positive relationships with members, and resolving issues. The ideal candidate thrives in a fast-paced startup environment, possesses strong communication and problem-solving skills, and is detail-oriented. A high school diploma is required, while a bachelor's degree and healthcare/insurance experience are preferred. Bilingualism in English and Spanish is a plus. Sidecar Health offers a market-based compensation approach with an expected hourly rate of $16.00-$19.00.

Requirements

• Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
• People-first communicator - you listen with empathy, connect easily, and meet members where they are
• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
• Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
• Education: High school diploma or equivalent required; bachelor’s degree preferred

Responsibilities

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Handle issues and complaints where appropriate
• Maintain policies and standard operation procedures

Preferred Qualifications

• Experience in healthcare or insurance ( preferred)
• Bilingual in English and Spanish is a plus