Customer Consultant

Summary

Join Sutherland as a Customer Consultant and provide exceptional customer service to a leading confectionery and food manufacturer. You will resolve customer issues, make independent decisions, and maintain a professional demeanor. The role demands multitasking, adaptability, and a proactive approach to problem-solving. Sutherland offers a competitive salary, regular shifts with weekends off, performance incentives, top-notch training, and a unique social benefits package. Work from home opportunities are also available.

Requirements

• Fluency in German and English – both written and spoken
• Attention to detail
• Excellent communication skills
• Analytical mindset and strong problem solver
• Confident, dynamic, and creative professional

Responsibilities

• Show empathy and focus to customers while resolving issues in a timely manner
• Come to independent decisions considering compliance with the processes and regulations
• Attend to all aspects of customer care in a courteous and professional manner
• Multitask in fast paced environment
• Ability to thrive within and adapt to organizational changes
• Chase and follow-up – bring things to resolution

Benefits

• Very competitive salary
• Regular shifts - weekends off
• Attractive performance incentives
• Top-notch training
• Additional Health Insurance
• Life Insurance
• Food Vouchers
• Gift Vouchers
• Internet Allowance
• Employee recognition programs
• Work from home