German Customer Consultant

Summary

Join the German Customer Support Team of the world's largest company in the automotive industry, which develops, manufactures, distributes and sells premium and luxury cars and vans. We are looking for fluent German speakers, eager to work in Greece for the automotive leader!

Requirements

• Native/near-native level of German (minimum level C1, oral and written)
• Fluent level of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
• Ability to work in shifts
• Ability to work remotely from home
• EU Passport
• Relocation to Athens

Responsibilities

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
• Build customer trust through empathetic personalized conversations
• Strive for first call resolution and taking true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

Benefits

• Competitive salary (14 salaries per year)
• Performance-based bonus
• Relocation costs are covered
• Home office option (remote), only if you already live in Greece
• Health package
• Provided equipment
• Paid training and development opportunities
• Multicultural and modern work environment