Customer Data Analyst

Summary

Join League as a Customer Data Analyst and leverage your expertise to help customers understand their unique digital engagement data. You will use your analytical skills and business intelligence knowledge to demonstrate the value of the League platform, driving improvements in customer experience and patient health outcomes. This role involves collaborating with cross-functional teams, both internally and externally, to provide data-driven insights and support data models. You will create visual analytics using platforms like Looker and Amplitude, ensuring data accuracy through regular audits. The ideal candidate is a strong communicator, problem-solver, and customer-centric individual who thrives in a fast-paced environment. League offers a comprehensive benefits package, including health benefits, a bonus program, stock options, unlimited paid time off, and various other perks.

Requirements

• You care deeply about using information and data in decision-making and have experience in communicating that logic to customers
• You are a strong communicator and enjoy collaborating with groups and training or educating teams to use data tools or to understand results
• You are a strong problem solver and can communicate the challenges and solutions effectively
• You are extremely customer-centric and create relationships with customers easily
• You like working in a fast-paced environment and are comfortable managing multiple tasks to tight deadlines
• You are eager to learn from others and help others grow with you
• Strong SQL skills, comfortable working with python
• Experience working with data pipeline orchestration such as Airflow or Dataflow
• Experience working with data engineering stack on cloud platforms like AWS, Azure or GCP
• At least two years of experience working as a data engineer, analytics engineer, data analyst or data scientist
• Undergraduate or Masters degree in business administration, statistics, computer science or similarly quantitative discipline, or equivalent practical experience

Responsibilities

• Support League’s customers in using our data to unlock insights on their end users using your expertise with data models and BI, managing data dictionaries, and deep dive and Q&A sessions
• Work closely with internal stakeholders to provide insights through analysis to help inform decisions in all parts of the business, including Product Management, Marketing, and Health Care
• Act as a SME for all things related to Reporting; guide users to the right set of KPIs and provide clarity on their meaning
• Develop analytics strategies and frameworks to monitor and analyze product performance and business KPIs related to application usage, and user engagement & conversion
• Work with data analysts, data engineers and data scientists on data requirements, reporting and forecasting of metrics and building out visualizations and data value stories
• Regularly conduct data quality audits and analysis to ensure the accuracy of data & reports sent to customers, in particular of the client events (ie clickstream data) generated by user button clicks and screen loads within the app
• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

Preferred Qualifications

• Data analysis and data manipulation in Python (Pandas, PySpark, etc)
• Healthcare industry experience
• Worked with a SaaS company on customer facing data products
• Backend Software Engineering experience and understanding

Benefits

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field
• Flexible Ways of Working: Enjoy the freedom to work in a way that suits your life and boosts your productivity