Customer Delivery Manager

Summary

Join Finix, a leading full-stack acquirer processor, as a Customer Delivery Manager to manage our strategic customer base and increase long-term value. You will manage the end-to-end delivery of payment solutions, ensuring seamless implementation. Collaborate with cross-functional teams to meet client needs and exceed expectations. Responsibilities include producing performance metrics, conducting quarterly business reviews, participating in product evaluations, and building strong relationships with senior executives. You will represent customer needs internally, work on various initiatives, leverage tools for data management, and uncover revenue growth opportunities. This role requires strong communication, consultative skills, and experience in relationship management within the payments industry.

Requirements

• Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities
• Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
• Excited to pursue revenue retention and customer health targets that will make our company successful
• Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
• A strong verbal and written communicator
• 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
• Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
• Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
• You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
• Experience with contract renewals and negotiation
• Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
• Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
• Prior knowledge/experience in the payment industry
• Ability to partner with Finix product organization to build world-class features for existing customers

Responsibilities

• Produce and report performance metrics to internal and external stakeholders
• Hold quarterly business reviews with clients
• Participate in internal evaluations of new products or services being considered for the roadmap
• Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations
• Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
• Represent and advocate for our customers during internal conversations
• Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
• Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
• Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
• Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals
• Uncover opportunities to help our customers unlock revenue growth and impact to their businesses

Benefits

Base Salary Range: $90,000 - 150,000 OTE/yr + Equity + Benefits