Customer Education Manager

Summary

Join MaintainX, a leading workflow management platform, as a Customer Education Manager. Reporting to the Manager of Customer Education, you will design, produce, and maintain educational content for customer education channels. You will develop content enabling users to build core competencies through certifications and learning paths. Collaborate with Client Success, Product, and Marketing teams to understand customer needs and integrate those insights into content development. This role requires a minimum of five years of experience in an education-related role and three years in developing eLearning content. MaintainX offers competitive salary, equity, healthcare, 401k/RRSP, PTO, and a collaborative work culture.

Requirements

• A minimum of five (5) years experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching
• A minimum of three (3) years experience developing eLearning content
• Proficiency with video production tools such as Camtasia
• Proficiency with course authoring tools such as Articulate
• Familiarity with learning management systems
• Experience collaborating with subject matter experts (SMEs) for content ideation and review
• A strong ability to communicate technical concepts in accessible and concise language
• An acute eye for detail when it comes to grammar, aesthetics, and consistency

Responsibilities

• Define educational content requirements, in consultation with internal subject matter experts, to support customers’ development of key MRO-related skills and competencies
• Research customer personas to understand what motivates them to learn about the MaintainX product
• Use models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing MaintainX features
• Regularly audit educational channels such as the MaintainX Academy and MaintainX Video Library to identify content in need of updates
• Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact
• Help define the Customer Education roadmap in collaboration with your broader team
• Provide consultation to other Customer Education team members on curriculum and content design

Preferred Qualifications

• Work experience in industrial maintenance and/or manufacturing
• Experience using CMMSes and/or Enterprise Asset Management systems
• A maintenance and/or reliability-related certification, such as CMRP or CRE
• Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS)
• Familiarity with project management tools (e.g. Jira, Notion)
• Familiarity with WorkRamp’s Customer Academy LMS
• Fluency in Spanish and/or French

Benefits

• Competitive salary and meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP program
• Take what you need PTO