Senior Manager, Customer Logistics

Summary

Join ByHeart, a leading infant nutrition company, as the Sr. Manager, Customer Logistics and own the supply chain agenda for sales, retail, and etail customers. Partner with internal teams and external brokers to optimize order fulfillment, improve processes, and reduce costs. Analyze customer scorecards, identify corrective actions, and resolve chargebacks. Collaborate cross-functionally to develop and implement supply chain solutions, manage programs, and launch new products. Build and maintain strong relationships with key retail and etail stakeholders, driving efficiencies and educating sales teams on logistics' P&L impact. This remote role requires 8+ years of CPG supply chain experience, strong SAP knowledge, and proven project management skills. The salary range is $130,000-$145,000, plus a bonus and equity.

Requirements

• 8+ years consumer packaged goods experience including Supply Chain Logistics
• Understanding of customer forecasting methodology
• Ability to work effectively in multiple cross-functional teams
• Managerial presence, communication, interpersonal and leadership skills, with a strong potential to be promoted to higher levels of responsibility
• Mastery of business analytics and problem-solving skills
• Ability to draw insights from data and develop collaborative solutions to supply chain challenges
• 10-15% travel required
• Highly focused on the retailer relationship, with ability to build and maintain
• Ability to thrive in an entrepreneurial, fast-paced and dynamic environment
• Highly organized with a strong process orientation and attention to detail

Responsibilities

• Manage order to cash cycle to ensure timely order fulfillment to our Retail/Etail customers
• Partner with customer replenishment team and Broker partners to optimize order frequency, quantities, and inbound delivery to the retail/etail distribution centers. Drive process improvements, streamline service and reduce costs
• Analyze key retail/etail customer supply chain scorecards. Identify corrective actions, drive changes within logistics, and implement to mitigate/reduce customer chargebacks and drive optimal supply chain performance
• Partner with Finance to resolve nontrade deductions/chargebacks resulting from supply chain non-compliance. Identify corrective action and work cross functionally to implement
• Drives cross function partnerships to achieve mutually beneficial end-to-end customer supply chain solutions with our planning, business operations, transportation, and distribution teams while minimizing cost and maximizing service levels within Retail/Etail distribution centers
• Implements and manages new and existing Byheart Supply Chain programs and drives the execution of new item introduction and reverse logistic projects
• Partner with respective customer leads to drive efficiencies and educate sales peers on the P&L impact of logistics
• Develop relationships with new customers and continue strengthening relationships with existing retailers building/maintaining strong relationships with key stakeholders at Retail/Etail accounts

Preferred Qualifications

• Strong knowledge of SAP Order to Cash Process strongly preferred
• Previous experience managing customer inventory and managing to key service metrics desired
• Consumer products industry experience preferred
• Highly skilled project management and collaborative alignment capabilities preferred

Benefits

• Health insurance for the whole family : medical, dental, & vision insurance covered 100%, with 90% coverage for your family
• Flexible paid time off : plus 12+ company holidays, and 2 floating holidays to use at your discretion!
• 16-weeks of fully-paid parental leave and new parent support : free 1-year supply of formula, cozy feeding suites, and paid pumping time
• Up to 6% 401(k) Match to help you plan for your future
• Company equity for every employee : because when we succeed, we succeed together!