Customer Enablement Lead

Summary

Join Superside as a Customer Enablement Lead and design, deliver, and iterate on programs maximizing customer value from our services. You will leverage insights to build scalable solutions, frameworks, and tools enhancing onboarding, adoption, and retention. This role demands thriving in a fast-paced environment, handling ambiguity, and creating simple solutions for complex problems. You will own initiatives from concept to execution, collaborating with cross-functional teams. The ideal candidate possesses strong analytical and problem-solving skills, experience with CRMs and data tools, and a passion for improving customer experience.

Requirements

• 3+ years in a strategic, analytical, or enablement-focused role in a Strategy Consulting or B2B SaaS environment
• Proven ability to lead cross-functional projects from start to finish
• Strong problem-solving skills and a knack for turning complexity into clear, actionable frameworks
• Experience with CRMs (Salesforce, Planhat) and data tools (Excel, Omni)
• Ability to analyze customer behavior and derive actionable insights from large datasets
• Experience with workflow optimization and tooling implementation
• Excellent communication skills for aligning stakeholders and driving adoption
• Highly organized, adaptable, and comfortable managing multiple priorities
• Passion for improving the customer experience and delivering scalable business impact

Responsibilities

• Own strategic enablement initiatives from concept to execution, measurement, and iteration
• Use customer insights and data to design scalable solutions such as playbooks, automations, and workflows
• Build frameworks that make problem-solving and decision-making faster and more consistent
• Manage and improve tooling (Salesforce, Planhat, Omni, ChatGPT, Helpjuice) to streamline workflows
• Partner with CS, RevOps, Product, Marketing, and Data teams to ensure alignment and impact
• Lead customer-facing programs like onboarding or engagement initiatives that scale across segments
• Develop training materials, documentation, and reusable assets for customer-facing teams
• Track and report enablement performance against defined KPIs
• Stay ahead of emerging AI tools and apply them to increase efficiency and automation

Preferred Qualifications

Familiarity with AI tools like ChatGPT; ability to create custom GPTs is a plus

Benefits

• Remote-first
• Fully committing to our customers by hiring top talent and collaborating seamlessly across time zones
• Global team, local impact
• High performance, low ego
• Impact meets opportunity
• Grow fast. Lead well