Customer Field Enablement Specialist

Summary

Join Doxel AI, a company revolutionizing construction through computer vision, as a Customer Field Enablement Specialist. You will deliver impactful training and support to ensure customers achieve high-quality outcomes using Doxel's solutions. As a field ambassador, you will lead onsite training, manage data capture quality, and develop scalable enablement programs, including Train-the-Trainer initiatives. You will also create professional enablement materials and collaborate with Product and Engineering teams to test new features. This role requires a customer-obsessed professional who thrives on seeing the direct impact of their work and wants to accelerate their skills in technical customer enablement and customer experience at a fast-growing company. The position involves significant travel to customer sites across the U.S.

Requirements

• 2–5 years of experience in customer-facing roles such as Field Enablement, Training, Customer Success, or Professional Services
• Strong technical aptitude and troubleshooting skills; comfortable with mobile apps, iOS, and camera and drone hardware
• Excellent communication skills, both verbal and written, with the ability to create clear, professional training collateral and video content
• Comfortable working onsite at active construction job sites and adhering to all site-specific safety requirements
• Highly organized, proactive, and self-directed; able to manage multiple customer engagements and projects simultaneously
• A strong and rigorous operational mindset
• Able and willing to travel 60–70% to customer sites across the U.S

Responsibilities

• Deliver in-person and remote training to customers on Doxel’s Reality Capture and data update workflows, driving adoption and ensuring high-quality outcomes
• Conduct hands-on initial onsite data capture sessions to model best practices for customer teams
• Self manage the subsequent customer training needs based upon internally managed metrics and insights
• Develop and lead Train-the-Trainer programs to build customer champions and scale knowledge internally within customer organizations
• Create and maintain professional training materials, documentation, and video tutorials to support self-service customer enablement across Doxel’s platform
• Host additional enablement sessions across the broader Doxel platform to ensure ongoing customer success and platform expansion
• Act as primary owner for customer-reported data capture issues, managing from intake through full resolution
• Proactively monitor and review incoming data to ensure capture quality meets Doxel standards
• Partner with the Customer Success team to triage issues and deploy support resources effectively
• Field-test beta releases of Doxel’s mobile applications while onsite, providing structured feedback to Product, Engineering, and QA teams
• Provide real-world customer insights to inform the product roadmap and feature prioritization
• Own the quoting and order form process for data capture services with customers
• Ensure all training and enablement content is updated as new product features are released

Preferred Qualifications

• Customer enablement at a construction technology company or consulting firm focused in the commercial construction industry
• Experience building and delivering Train-the-Trainer programs or customer certification programs
• Background in construction technology, reality capture, photogrammetry, or 360-degree video workflows
• Familiarity with Insta360 cameras, drones, and capture-to-cloud workflows
• Prior experience collaborating with Product, Engineering, or QA teams to test and provide feedback on beta software releases
• Experience with learning management systems (LMS) or enablement platforms