Patient Engagement Specialist I

Summary

Join Sprinter Health's rapidly growing team as a Patient Engagement Specialist I and be the first point of contact for patients, guiding them through at-home healthcare services. You will manage a high volume of outbound calls, scheduling appointments and educating patients on the benefits of in-home care. This role requires strong communication skills, experience in a healthcare call center, and proficiency with EHR systems. You will collaborate with other team members and healthcare professionals to ensure a seamless patient experience. This is a full-time, remote position offering excellent benefits, including comprehensive health insurance, 401k matching, unlimited PTO, and generous parental leave.

Requirements

• Ability to work eastern time (EDT)
• At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Excellent written and verbal communication skills to present and explain information to customers
• Proven skill managing multiple channels of communication including phone, email, chat, etc

Responsibilities

• Review and follow up on inbound requests received from existing outreach campaigns
• Utilize deep prospecting techniques to outreach patients in a personalized and engaging way
• Utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every day
• Talk to about 70 to 80 patients and book an average of 14 appointments each day
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• Help educate patients on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
• Build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• Escalate questions and concerns to other teams for additional support
• Other duties and/or projects as assigned

Preferred Qualifications

• Experience with Zendesk
• Experience with Five9
• Experience working in an on-demand service or healthcare environment

Benefits

• Medical, Dental and Vision - 100% premium covered up to family
• 401 with a match
• Unlimited PTO
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
• $10,000 lifetime max for infertility/fertility treatment
• This is a full-time, remote position