Aventon is hiring a
Customer Experience Agent

Summary

The job is for a Customer Experience Agent at Aventon, an e-bike company based in Brea, California. The role involves handling customer inquiries, troubleshooting, order processing, warranty claims, communication, problem resolution, feedback collection, and knowledge sharing. Requires high school diploma or equivalent, strong communication skills, basic understanding of electric bike technology, excellent problem-solving abilities, customer-focused attitude, basic computer skills, previous customer service experience, and willingness to learn and adapt.

Requirements

• High school diploma or equivalent (some college education may be preferred)
• Strong communication and interpersonal skills
• Basic understanding of electric bike technology and components
• Excellent problem-solving abilities
• Customer-focused with a commitment to providing outstanding service
• Ability to handle customer inquiries and concerns professionally
• Basic computer skills for order processing and data entry
• Willingness to learn and adapt to evolving product offerings and customer needs
• Previous customer service experience is required

Responsibilities

• Develop a strong understanding of electric bike models, features, and specifications
• Provide prompt and courteous assistance to customers via phone, email, and chat
• Offer technical support and guidance to customers experiencing issues with their electric bikes
• Process orders, returns, and exchanges accurately
• Assist customers with warranty claims
• Maintain clear and professional communication with customers
• Investigate and resolve customer complaints and concerns
• Gather customer feedback to identify opportunities for product or service improvement
• Stay up-to-date on industry trends, electric bike technology, and company products