Naked Wines is hiring a
Customer Service Agent

Summary

Join Naked Wines as a temporary Customer Service Representative during the business Christmas period. Assist customers with orders, provide product recommendations, and maintain accurate customer records in a fast-paced environment.

Requirements

• Previous experience in a customer service role, preferably in the consumer goods industry
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
• Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
• Ability to multitask and prioritize effectively in a fast-paced environment
• Detail-oriented with a high level of accuracy in data entry and record-keeping
• Proficient in using customer service software, CRM systems, and other relevant technology tools
• Strong organizational skills and the ability to work independently with minimal supervision

Responsibilities

• Serve as the primary point of contact for Naked Wines' customers, ensuring that all inquiries and concerns are addressed promptly and accurately
• Assist customers with placing orders, providing product recommendations, and resolving any issues that may arise during the ordering process
• Actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude
• Maintain detailed and accurate customer records, including order history, preferences, and interactions
• Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
• Stay up-to-date with Naked Wines' product offerings, promotions, and policies in order to provide accurate information to customers
• Identify opportunities for process improvements and provide feedback to help streamline customer service operations

Preferred Qualifications

Passion for wine and a desire to learn about Naked Wines' unique business model and products

Benefits

• Competitive Salary
• Attractive Performance based bonus plan
• Holiday allowance
• Company Share Plan
• Personal Pathway Allowance- Money allocated towards training, learning and development