Netfor is hiring a
Customer Service Agent

Summary

Join Netfor, Inc., a customer experience provider with operations across the U.S., Europe, Mexico, and Canada. This work-from-home position in Indianapolis requires you to support client contracts by providing customer service via telephone. The role offers opportunities for career growth, mentoring, training, and exposure to various industries.

Requirements

• Provides customer support for instructional calls, question and answer calls, and handling of all other customer issues by performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solutions in a call center environment
• Must be an independent, motivated worker, and an innovative self-starter. Must be confident and flexible
• Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements
• Microsoft Office proficiency a plus. Strong ability to multitask. Ability to talk and type at least 35 words per minute
• Must own a Desktop or laptop with the following minimum specifications: Desktop or laptop (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) • We do not accept MacOS • Operating System - Windows 10 For Windows Systems • RAM or Memory - 8GB or higher • Processor - I5 9500 or Ryzen 3 3100 or higher • SSD 256GB or higher with at least 100gb of free space

Responsibilities

• Working with a great team of peers, you’ll be supporting client contracts with the main duty focusing on carrying out inbound customer support via telephone as instructed by the Netfor knowledge base
• Answering phone calls with a smile is a must. Able to clearly communicate directions in a user-friendly, professional manner and clearly documenting the issue and solution in ticketing software

Preferred Qualifications

Proven ability to communicate effectively both verbally and in writing. Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure

Benefits

Offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical, and a well-rounded wellness program