Senior Associate, Customer Success

Summary

Join Stellar Health's Customer Success Team as a Senior Customer Success Associate! You will be responsible for managing customer relationships, developing success strategies, analyzing performance data, and partnering with internal teams. This customer-facing role requires strong analytical and communication skills, experience in customer management, and a passion for healthcare. You'll have high levels of autonomy, work with a collaborative team, and contribute to the growth of Stellar Health's customer accounts. The salary range is $100,000-$120,000, with an annual performance-based bonus and equity grant. Stellar offers a comprehensive benefits package, including unlimited PTO, family leave, wellness stipends, and career development opportunities.

Requirements

• You have at least 2 years of previous work experience a customer/client facing role, with preference for candidates who have worked in healthcare
• You are skilled at customer management and can build relationships as a trusted & respected thought-partner
• You are able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
• You are experienced in prioritization and project management
• You are an exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty
• You have the ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
• You have strong  analytical skills with attention to detail and are able to handle complex data
• You have a strong interest in healthcare, particularly value-based care, and/or willingness to learn more

Responsibilities

• Conducting analysis to help define the overall Customer Success strategy for dedicated customers. Once this strategy is set, analyzing and monitoring trends in data to ensure we are on track to hit key performance metrics
• Evaluate customer health - help uncover root causes for barriers and contribute to strategies to help mitigate risk and identify opportunities for account growth
• Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business
• Building trusted relationships with varying seniority levels, internally and externally.  Becoming a key point of contact by deploying effective storytelling and prioritization as needed
• Flexing your data and analytics chops on a regular basis. You should be comfortable using data to understand how customers are performing and which levers may need to be pulled to drive more ROI

Preferred Qualifications

Strong preference for candidates with experience working with VBC, Risk Adjustment or Quality programs

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees