Remote Customer Experience Excellence Professionals

Summary

The job is for a Customer Experience Improvement Specialist at Trendyol Go, a local commerce arm of Trendyol Group. The role involves analyzing customer feedback and improving the end-to-end customer journey. The company offers a hybrid working model with opportunities for remote work.

Requirements

• Minimum 2 years of experience in customer journey design, process creation, optimization, and execution
• University degree preferably in Engineering, Economics, or Management

Responsibilities

Be the Voice of Customer, Understand and analyze customer feedback from various sources (contacts, complaints, NPS results, social media comments, customer reviews, etc.), Investigate root cause of customer experience shortfalls, Initiate and manage projects to improve end to end customer journey, Bring actionable insights and find out experience gaps to improve customer experience, Follow best practices from all over the world and adapt relevant practices

Benefits

• Take responsibility from day one and develop skills with a talented and diverse international team
• Experience open communication, flexibility, and a start-up spirit in our unique culture
• Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes
• Join creative and focused teams that prioritize collaboration and problem-solving
• Access our extensive training platform for continuous learning and personal growth
• Benefit from the support of a global team of experts with mentoring and professional development opportunities
• Connect with teammates regardless of physical distance through events, meetings, and social activities
• Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment
• We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August)
• Discover more about our #LifeatTrendyol and our culture on our Website , LinkedIn and YouTube channels
• We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit
• Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings