Sydecar is hiring a
Customer Experience Associate

Summary

Join Sydecar as a Customer Experience Associate, a crucial role in our platform that involves responding to customer support inquiries, identifying product and process improvements, liaising with senior members of the team, developing an expert knowledge of our product, customers, and industry, and supporting customer-facing projects and product discovery.

Requirements

• 2-4 years of experience working in a customer support or operations role preferably at a software company
• Intermediate knowledge of venture investing or related fields
• Excellent and professional written and verbal communication skills
• Attention to detail and ability to manage many tasks at once without dropping the ball
• Passion for customer service and creating positive experiences
• Ability to effectively evaluate problems and propose sensible, scalable solutions
• Process driven and highly organized, with an eye for process/product improvement
• Detail oriented

Responsibilities

• Respond to customer support inquiries to ensure a delightful experience
• Identify product and process improvements that will shape the future of our product and workflow
• Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox
• Develop an expert knowledge of our product, our customers, and our industry
• Support customer-facing projects and product discovery

Preferred Qualifications

• Experience working in a customer support role in FinTech or alternative investments industries
• Fund accounting knowledge

Benefits

• Competitive Salary
• Generous Medical, dental, & vision
• Bonus Plan
• 401k with 6% Company Match
• PTO
• Parental Leave for All Employees
• Life Insurance