Customer Experience Lead

Summary

Join Kellermeyer Bergensons Services (KBS) as a Customer Experience Lead! This full-time, remote position offers a competitive salary of $23/hour and requires 3+ years of customer service/administrative experience. You will be responsible for daily operations, data integrity, and communication, assisting the customer service team and addressing customer inquiries. The role involves maintaining detailed records, providing information for business reviews, and tracking unresolved complaints. KBS offers a comprehensive benefits package including medical, dental, vision, paid time off, life insurance, a 401k plan, and more. Apply today and become part of the KBS Crew!

Requirements

• 3+ years’ experience in customer service/ administrative role
• Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP

Responsibilities

• Assist customer service call team members daily in responding to customer and vendor inquiries
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues
• Maintain detailed records of written and verbal communication
• Provide detailed and accurate information for quarterly business reviews, executives, and customers
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions

Benefits

• Medical
• Dental
• Vision
• Prescription drugs
• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics