Sparrow is hiring a
Customer Experience Manager - Leave Specialist in Worldwide

Summary

Sparrow is a high-tech, high-touch employee leave management solution aiming to simplify the leave management process. The company is looking for an experienced people manager to lead and develop a team of Leave Specialists, build relationships with HR partners, and collaborate with the Sparrow team to build a better product. The ideal candidate should have 3+ years of proven people management experience, ability to work cross-functionally, and be passionate about supporting Sparrow's customers.

Requirements

• 3+ years of proven people management experience (must be as a direct manager responsible for individual growth, development, and performance)
• Experience leading and managing teams of 10-12 individuals
• Experience using data, metrics, and KPI’s to effectively manage the team and drive business results
• Clear communicator - ability to provide direct feedback, and set clear expectations within team and cross-functional stakeholders
• Ability to work cross-functionally to identify and drive initiatives that prioritize customer happiness and employee satisfaction

Responsibilities

• Manage and inspire a group of dedicated leave specialists who support our customers and their employees
• Drive individual and team performance using metrics and team KPIs
• Provide direct, constructive, real-time feedback to direct reports and peers to boost growth and performance
• Engage with your team’s professional development
• Become very familiar with leave management and Sparrow best practices
• Lead recurring meetings with our largest customers
• Build trust and loyalty among customers through impeccable commitments

Benefits

Check out our careers page for information on Sparrow's benefits