Sparrow is hiring a
Customer Experience Manager, Leave Payroll Manager in Worldwide

Summary

Sparrow is a high-tech, high-touch employee leave management solution aiming to simplify the leave management process for companies and employees. The company is headquartered in San Francisco with remote employees across the country. They are looking for an experienced people leader to manage and develop a team of Leave Payroll Analysts, build relationships with payroll administrators, and collaborate with the Sparrow team to build a better product. The ideal candidate has 5+ years of people management experience, 2 years of direct US payroll or related experience, and is a clear communicator.

Requirements

• 5+ years of proven people management experience leading teams of 10-12 individuals
• Experience using data, metrics, and KPIs to effectively manage the team and drive business results
• Experience taking customer data and partnering with Product to improve the Customer experience
• A minimum of 2 years of direct US payroll, finance, accounting, bookkeeping, or data analysis experience
• Clear communicator - able to provide direct feedback, and set clear expectations within a team and with cross-functional stakeholders

Responsibilities

• Manage and inspire a group of leave payroll analysts who support the leave specialist team by ensuring that our customers receive timely and correct payroll plans
• Develop and drive individual and team performance using metrics and team KPIs
• Provide direct, constructive, and real-time feedback to direct reports and peers to boost growth and performance
• Engage with your team’s professional development
• Drive Payroll Admin NPS improvements through process improvements
• Build relationships with Payroll admins across Sparrow’s customer base

Benefits

• Collaboratively identify inefficiencies and implement process improvements
• Identify efficiency and automation opportunities and champion change throughout Sparrow