Hive.co is hiring a
Customer Experience Manager in Canada

Summary

Hive is seeking a Customer Experience Manager with at least 2 years of experience in customer success, account management, or a similar role. The candidate should have strong communication skills and hands-on email marketing experience. As a CX Manager at Hive, the employee will provide email marketing strategies to customers, nurture and onboard them, listen to customer feedback, and help craft the overall customer experience strategy.

Requirements

• 2+ years of experience in customer success, account management, or a similar role working with customers and building relationships
• A strong communicator who is confident connecting with clients through multiple channels

Responsibilities

• Provide email marketing strategy to customers and keep them up to date on best practices
• Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features
• Nurture and onboard customers and partners, helping them find success with the product
• Play an important role in listening to customer feedback and deciding what’s added to the product roadmap

Preferred Qualifications

• Have experience working in a B2B environment on a small team or hands-on experience in email marketing
• 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy

Benefits

• Meaningful salary + equity: you’re rewarded based on impact
• The compensation range for this role is $60,000 to $80,000 CAD per year, depending on qualifications and experience
• Work fully remote in Canada or the US: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within
• Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive
• Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program
• Unlimited vacation/PTO policy: so you can be happy and healthy!