Customer Experience Specialist

Summary

Join Too Good To Go, a company fighting food waste, as a Customer Experience Specialist. You will be the main point of contact for customers and partners, providing outstanding support via email, chat, and phone. Responsibilities include answering inquiries, handling urgent cases, proactively contacting stores, and executing processes to encourage sustainable behavior. You will work towards KPIs, be open to feedback, and collaborate with other teams. The ideal candidate has customer service experience, fluency in Dutch and English, and is based in the Netherlands, Portugal, Spain, Italy, or Germany. Previous experience with Zendesk and Salesforce is a plus. Too Good To Go offers a chance to work in a social impact company with personal and professional development opportunities.

Requirements

• Have previous experience in customer service, preferably in contact or call centre
• Be fully proficient in in Dutch and English (minimum C1 level), to ensure smooth communication with customers and the team
• Be based in the Netherlands, Portugal, Spain, Italy or Germany
• Be comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
• Be open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers
• Be a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Like being part of a fast-pasted dynamic environment and like to engage with customers and business partners
• Be detail-oriented and stay focused even when you have to handle repetitive tasks
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences

Responsibilities

• Be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone
• Answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
• Handle priority situations (urgent cases) as well as contact stores proactively when necessary
• Execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour
• Follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success
• Be our best ambassador by embodying the philosophy and tone of our brand
• Collaborate closely with other teams to spot challenges early on and enhance efficiency

Preferred Qualifications

• Previous experience working with CRMS Zendesk & Salesforce will be a plus!
• Previous experience working in a marketplace or the Food Industry will also be a plus

Benefits

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change
• The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment
• An open company culture where you have the independence and room to unleash your creativity
• A strong team culture where successes are celebrated together