Customer Experience Specialist Intern

Summary

Join Taconic Biosciences as a Customer Experience Specialist Intern for a paid, full-time, remote summer internship! This role supports cross-functional process initiatives to enhance customer experience. You will document and standardize global processes, improve employee self-support, and optimize customer-facing workflows. Collaboration with various teams is key to identifying inefficiencies and recommending improvements. The internship offers opportunities for professional development, including a final presentation and networking within the global organization. Eligibility requires current student status pursuing a relevant degree and completion of at least two related course semesters. Apply today for a rewarding experience contributing to important work objectives!

Requirements

• Be a current student pursuing a Bachelor’s degree, Master’s degree, or PhD in Biological and Biomedical Sciences, Genetics, Business, or a related field
• Minimum completion of at least 2 semesters of related courses
• Strong written and verbal communication skills to effectively collaborate and convey ideas
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to manage tasks, meet deadlines, and maintain attention to detail
• Analytical mindset to identify issues and propose solutions
• Willingness to learn quickly and adjust to new challenges
• Strong interpersonal skills to work effectively within teams

Responsibilities

• Assist in identifying inefficiencies in customer-facing processes, recommend solutions, and document standardized workflows
• Help organize, update, and upload department documentation into the document control system; working with department leaders to address gaps and prioritize updates
• Contribute to the creation of playbooks, scripts, videos, and templates to support customer-facing team members and improve process consistency
• Work alongside teams across Sales, Customer Service, Analytics, and our Field Scientists to support organizational alignment and consistency
• Assist in monitoring key metrics, gathering feedback, and refining workflows, to enhance efficiency
• Support Customer Experience Leadership in resolving issues and ensuring accurate, timely, and responsive customer order processes
• Participate in other projects and tasks as needed to contribute to team and organizational goals while gaining hands-on experience
• Prepare an end of summer presentation on the knowledge and skills you’ve obtained, with provided exposure to leadership

Preferred Qualifications

• Experience with Process mapping software (Visio)
• Experience with Content management systems (for documentation roles)
• Experience with Data analysis tools (Excel, Power BI)
• Develop on-line video training content for the customer facing team

Benefits

• Paid internship ($20.00 per hour)
• Remote internship
• Opportunities to network within our global organization