Customer Growth Manager

Summary

Join Employment Hero, a fast-growing SaaS unicorn, as our Customer Growth Manager (MAT Cover)! You will manage end-to-end customer lifecycle marketing, identify upsell/cross-sell opportunities, track key metrics, and use data-driven insights to optimize performance. This role requires a customer-centric approach and strong collaboration with stakeholders. You'll need 4+ years of experience in a fast-paced marketing environment, preferably in SaaS, and proven success in developing and executing marketing campaigns. We offer a remote-first work environment and numerous benefits, including a generous home office budget, cutting-edge tools, reward programs, and employee share options.

Requirements

• The ideal candidate will be customer-obsessed and data driven
• 4+ years in a fast-paced marketing environment, preferably in SaaS
• Have a proven experience developing and delivering successful marketing campaigns
• Hands on experience setting up marketing automations and workflows
• Experience with multivariate testing and be up-to-date with the latest best practices in marketing measurement
• Proficiency in reporting campaign effectiveness
• Willingness to take ownership
• Creative problem solver and critical thinker with meticulous attention to detail
• Proficient in numerical, written and verbal communication skills
• Comfortable explaining ideas, taking briefs, and participating in brainstorming sessions
• Efficient team player with the ability to work independently and meet agreed-upon deadlines
• Growth mindset, eager to learn and contribute to company OKRs
• Organised and detail-oriented, strong multitasking skills in a fast-paced environment
• Data-literate and confident in decision-making using a data-driven approach

Responsibilities

• Manage end-to-end customer lifecycle marketing activities and initiatives to include, campaign development, asset creation, campaign execution and reporting
• Identify opportunities to cross-sell and up-sell products or services to existing customers and own the development and execution
• Track and analyse key metrics to measure the effectiveness of customer growth initiatives
• Use data-driven insights to inform marketing strategies and optimise performance
• Be a customer champion: Strive to build the best customer experience possible
• Stakeholder Management: Guide, influence and support business leaders; providing a regular cadence of updates

Benefits

• A generous budget for your home office
• Cutting-edge tools and technology
• Reward and recognition programs - because great work should be recognised and rewarded
• Cashback offers and discounts on popular brands through our app
• Employee Share Option Program: be an owner of Employment Hero
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025