Customer Growth Manager

Summary

Join Elation Health as a mission-driven Client Growth Manager and contribute to enhancing physician and patient quality of life. You will work remotely, directly with physician-owned primary care practices, helping them achieve their goals through upselling and relationship management. This role requires a deep understanding of our cloud-based clinical platform and excellent relationship management skills. You'll need to be a quick study, adept at understanding customer needs, and tenacious in closing deals. The position involves virtual meetings and Salesforce documentation. Elation offers a competitive salary and a supportive, inclusive work environment.

Requirements

• 2+ years experience in a quota carrying Customer Growth, Customer Success or Account Management role
• Proven track record of consistently attaining or exceeding a renewal and/or expansion quota
• Highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems
• Great team player who works well within a team and collaborates cross-functionally, especially in a remote environment
• A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry
• Proficient with Salesforce CRM
• Excellent verbal and written communication skills
• Strong desire to build long-term relationships with your customers and serve as an advisor for all aspects of their success
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology
• Interest in healthcare is required

Responsibilities

• Maintain a robust pipeline by generating meetings from inbound product inquiries and self-generated outreach efforts
• Follow best practices for pipeline development and consistently meet outbound pipeline generation goals
• Use data and reports to identify trends within your customer base and create a plan for consistent touchpoints
• Effectively move deals through the pipeline to close and achieve monthly, quarterly and annual targets
• Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results
• Through building strong relationships with Elation customers, proactively contact and conduct compelling and effective product demonstrations to upsell additional products and services by clearly articulating the value and benefits of our solutions tailored to their specific needs
• Proactively forge strong relationships with existing Elation customers through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs, as well as documenting needs to identify new opportunities as products, services and partnerships are developed
• Take the lead on internal collaboration to best serve the customers, coordinate projects and provide feedback, including Account Executives, Customer Success, Customer Experience (CX) and Product Development
• Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes
• Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness
• Internalize company culture and represent this externally

Preferred Qualifications

• Gong, ChurnZero, Outreach.io or relevant tool experience
• Experience in healthcare or B2B SaaS is a benefit

Benefits

• Salary: $85,000 + Variable Comp
• Remote-based position