CEF is hiring a
Customer Insights Analyst, Remote - United Kingdom

Summary

The job is for a Customer Insights Analyst at City Electrical Factors (CEF). The role involves analyzing customer data, developing strategic reports, collaborating with marketing and other departments, and working closely with the BI Development team. The position requires knowledge of SQL, Python or R, data visualization skills in Power BI, understanding and experience of customer insight, and the ability to grow and maintain strong business relationships with senior stakeholders and executives.

Requirements

• High standard of knowledge and experience with: Common querying & programming languages such as SQL, Python or R
• Data visualization skills are also desirable in Power BI
• Good understanding of report writing and technical requirements analysis
• Understanding and / or experience of customer insight. The capability of taking business information and gaining insight through analytical techniques, then delivering that insight to the business
• Able to grow and maintain strong business relationships with senior stakeholders and executives

Responsibilities

• Analyze our customer data
• Develop and implement data analysis, data collection systems and other strategies that optimize statistical efficiency and quality
• Form A/B testing stories and develop customer profiling models to help predict customer behavior
• Analyze marketing and customer engagement campaigns to recommend improvements or new campaigns
• Perform detailed analysis to define and evaluate requirements and turn ambiguous data/reporting requirements into concrete improvement activities
• Work closely with the BI Development team, be involved in the design of our Power BI reporting for regular reports to the business using CRM metrics

Benefits

• Competitive basic salary
• Annual IT Bonus scheme
• Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you’ll always receive a warm welcome!
• Pension: 5% employee / 3% employer (Total 8%)
• Champion Health – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life
• Free use of the state-of-the-art private gym at our IT Headquarters