Customer Marketing Manager

Summary

Join Thematic as a Customer Marketing Manager and build strong customer advocacy to fuel company growth. Based in the US, you'll be responsible for developing and executing marketing campaigns, creating compelling customer stories, and collaborating with sales and customer success teams. This role requires 4+ years of experience in software marketing, strong communication skills, and data-savviness. You'll work remotely with flexible hours, enjoying a supportive and fun team culture, along with benefits like a monthly office stipend and team retreats.

Requirements

• Have 4+ years of experience in a software company (preferably SaaS)
• Be a well-rounded marketing individual, with strong experience collaborating with Sales/Customer Success
• Have significant experience working in or with multinational and complex organizations
• Be comfortable working in a fast and sometimes ambiguous environment with great attention to detail

Responsibilities

• Building relationships with our users to learn about their roles, companies and the value Thematic brings
• Engaging customers to get case studies, testimonials, reviews and secure event speakers
• Writing up / filming / recording and publishing customer stories on platforms like Webflow, G2, LinkedIn, YouTube
• Creating, managing and executing marketing campaigns
• Attracting prospects through strong customer advocacy programs and case studies
• Establishing a communications playbook for Thematic customers and prospects, which supports sales and CS discussions
• Owning marketing automation software, direct mail campaigns and journeys
• Increasing referral, review and direct mail traffic to landing pages
• Increasing the participation of customers in our marketing

Preferred Qualifications

Ideally have experience in, or passion for, Customer Experience, Insights, AI and/or Research!

Benefits

• You'll work remotely in comfort
• We'll pay $400 per month towards a private or a shared office space (tax free)
• Your base salary is based on your skills and is negotiable
• We are flexible in working hours
• You will be a part of a smart and high-performing team that makes sure to have fun as well as work hard
• Once you're onboard, you'll get a lot of responsibility and will be a key driver in adding marketing value to sales and customer success
• We organize regular team activities, as well as a weekly Friday sessions where we bond as a team and learn about topics like "mushroom growing", "work while living in a camper van" or "growing up behind the Iron Curtain", or play a fun game
• You’ll bond with the team in the annual team retreat. We've taken our entire team to both Hawaii and New Zealand in the past!