Senior Customer Marketing Manager

Summary

Join Samsara, a leader in the Connected Operations™ Cloud, as a Senior Customer Marketing Manager, References. This remote, Canada-based role is crucial for building and scaling a world-class customer reference program. You will expand our advocate network, manage the customer advocate database, lead the customer reference program, empower sales teams, drive program adoption, foster advocate engagement, and measure program impact. This position offers significant influence on Samsara's growth and market leadership. The ideal candidate possesses extensive experience in customer advocacy and marketing, strong analytical and communication skills, and a passion for customer success. Samsara offers a competitive compensation package and benefits.

Requirements

• 5+ years of experience in customer advocacy or marketing program/project management
• Experience with CRMs (e.g., Salesforce) and advocacy platforms (e.g., ReferenceEdge)
• Passionate about elevating the customer experience and building lasting relationships
• Thrives in an agile, fast-paced environment with multiple moving priorities
• Exceptional organizational skills and the ability to manage complex projects with competing deadlines
• Leverage strong interpersonal skills to navigate cross-functional teams and influence stakeholders at all levels
• Outstanding written and verbal communication skills, with a keen eye for detail
• Strong analytical skills to evaluate the impact of the customer reference program and its contribution to achieving key business objectives
• Bachelor's degree or equivalent experience is required

Responsibilities

• Expand the advocate network: Build a diverse and dynamic advocate base that reflects our global customer footprint. Drive ongoing recruitment through strategic campaigns, collaboration with Sales and CS teams, and direct customer outreach
• Manage and scale the customer advocate database: Ensure the database is a reliable source of truth with up-to-date profiles and engagement data, enabling internal teams to efficiently self-serve and find the right advocate for their needs
• Lead the customer reference program: Evolve the program to meet growing demand across go-to-market teams. Maintain and enhance reference management systems in partnership with Marketing Ops, streamline workflows, prioritize requests, and deliver exceptional customer experiences
• Empower Sales to win more efficiently: Integrate references into the sales cycle to boost win rates and shorten deal times. Partner strategically with Sales to deliver the right customer references at the right time through hands-on support, self-service options, or ongoing advocate engagements, while ensuring a seamless and positive customer experience
• Drive program adoption and enablement: Develop documentation, create training materials, and run enablement sessions for cross-functional teams. Ensure seamless adoption across global regions and address stakeholder issues as they arise
• Foster advocate engagement at scale: Establish lifecycle-style approach to continuously engage advocates, going beyond one-off references or acts of advocacy. Build a sense of community among advocates that strengthens the Samsara brand; this may include but is not limited to a clear reference program onboarding process, gamification, rewards, and a customer-facing portal
• Measure and optimize program impact: Analyze program performance to improve reference efficacy, drive adoption, and align with business goals. Gather feedback from internal stakeholders and continuously refine the program for maximum impact
• Be a Culture Champion: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Experience organizing customer-facing events, such as webinars, conferences, or speaking engagements, to elevate customer advocacy
• Ability to leverage data and analytics tools like Google Analytics or Tableau to measure program impact and optimize strategies
• Expertise in engaging customers through social media campaigns and community-building initiatives to amplify brand presence and loyalty
• Strong cross-functional collaboration and storytelling skills to drive alignment and inspire both internal teams and external advocates

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund