Customer Onboarding Consultant

Summary

Join Superside's Onboarding Services team as a Customer Onboarding Consultant! Guide customers through their initial journey, tailoring the onboarding process to their specific needs. You will serve as a trusted advisor, ensuring successful integration into Superside's creative ecosystem and fostering strong partnerships. Success hinges on your ability to facilitate seamless onboarding experiences and build lasting relationships with both customers and internal teams. You'll work with diverse clients, from startups to established brands like Meta, Amazon, and Google. This role requires a customer-centric approach, strong communication skills, and expertise in onboarding processes. Superside offers a fully remote work environment and a supportive, collaborative team.

Requirements

• Possess a Bachelor’s degree in Business, Marketing, or a related field
• Demonstrate proven success in a customer-focused role, preferably within a SaaS or creative services environment
• Showcase a demonstrated ability to build trust and rapport with customers through outstanding communication and relationship-building abilities
• Possess strong strategic thinking, business acumen, and proactive problem-solving skills to align onboarding initiatives with customers' overarching goals
• Have an in-depth understanding of customer onboarding processes, support best practices, and digital marketing fundamentals
• Demonstrate the ability to leverage onboarding strategies to drive customers’ broader business objectives effectively
• Possess expertise in managing multiple customer accounts simultaneously, delivering high-quality results on time
• Show proficiency in analyzing data, metrics, and performance indicators to provide actionable insights to account teams and customers
• Have advanced English skills, with the ability to clearly present ideas and simplify complex concepts for diverse audiences
• Be knowledgeable about industry trends, emerging technologies, and the competitive landscape to remain ahead of the curve
• Maintain a proactive, high-performing mindset with a customer-centric approach and a strong bias for action

Responsibilities

• Serve as the primary point of contact and trusted advisor throughout the customer's onboarding journey, offering expert guidance and support
• Tailor the onboarding process to the customer's needs, objectives, and size, ensuring their successful integration into our platform and processes
• Promptly address and resolve customer concerns or issues, working closely with the account team to overcome any onboarding-related challenges
• Monitor customer satisfaction and progress during the onboarding period, providing regular reports and updates to management and stakeholders
• Coordinate with members of the Customer Enablement team and other Onboarding team members to ensure customers receive the appropriate level of support
• Foster effective collaboration between teams to deliver a holistic, value-added service to our customers

Benefits

• A global community of 200+ best-in-class creatives working from more than 60 different countries
• Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
• A high-pace, high-energy, and high-performance environment
• Trusting, ego-free, and truth-seeking team members
• Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one
• The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow
• Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others