Customer Onboarding Manager

Summary

Join Deel, a global leader in international payroll and compliance, and help us build the future of work! As an Implementation Manager, you will develop and mentor your team, resolve customer escalations, drive feature adoption, and streamline internal processes. You'll collaborate with various teams to ensure a seamless customer experience and contribute to product improvements based on customer feedback. This role requires significant SaaS experience, team leadership skills, and a strong problem-solving aptitude. Deel offers a competitive compensation package, including benefits and perks, and embraces a flexible remote work environment.

Requirements

• 5+ years of SaaS experience in professional services or implementation
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Relentless prioritisation and time management
• Unwavering energy to help your team and your customers
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexibility to scale and adapt to changing organisations and responsibilities

Responsibilities

• Develop Implementation Managers through hands-on coaching and mentorship
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Support hiring & onboarding of new Implementation Managers
• Track, monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Preferred Qualifications

• Experience working with clients and team members from multiple countries and across multiple time zones
• Experience working on a remote team
• Experience working at a high-growth start-up or scale-up
• Fintech or HR tech experience
• Multilingual abilities

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available