Customer Onboarding Manager

Summary

Join Deel, a rapidly growing SaaS company, as a Client Onboarding Manager and become the face of Deel for our clients. You will be responsible for onboarding clients, setting them up for long-term success, and serving as their trusted advisor. This role requires strong project management skills, product expertise, excellent communication, and problem-solving abilities. You will collaborate with internal teams and advocate for clients within Deel. The ideal candidate has 3+ years of experience in a customer onboarding role within B2B SaaS, particularly in HR, Payroll, and Finance. Deel offers competitive pay, benefits, and perks, including stock grant opportunities, remote work flexibility, and additional perks based on employment status and country.

Requirements

• Experience: 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
• Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers

Responsibilities

• Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
• Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
• Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
• Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
• Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Preferred Qualifications

• 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• Experience working with clients and team members from multiple countries and across multiple time zones
• Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
• Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access