Customer Onboarding Manager

Summary

Join Deel, a global leader in international payroll and compliance, as a Client Onboarding Manager. You will be the primary point of contact for clients, guiding them through the onboarding process and ensuring their long-term success. This role requires strong project management, communication, and problem-solving skills, along with experience in B2B SaaS onboarding, particularly within HR, payroll, and finance. You will build strong customer relationships, champion new products, and collaborate with internal teams. Deel offers a dynamic and collaborative work environment with opportunities for professional growth and competitive compensation and benefits.

Requirements

• 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
• Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers

Responsibilities

• Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
• Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
• Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
• Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
• Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Preferred Qualifications

• 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• Experience working with clients and team members from multiple countries and across multiple time zones
• Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
• Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available