Customer Onboarding Manager

Summary

Join Deel, a rapidly growing SaaS company revolutionizing global talent connection, as a Client Onboarding Manager. You will be the primary point of contact for clients, guiding them through the onboarding process and ensuring long-term success. This role demands strong project management, product expertise, and communication skills. You will act as a trusted advisor, providing strategic guidance and advocating for clients internally. You'll need to be a problem-solver, adept at navigating complex issues and collaborating with cross-functional teams. This is a high-impact role where you'll contribute to Deel's mission of unlocking global opportunity. Deel offers a dynamic and collaborative work environment with opportunities for professional growth and development.

Requirements

• Experience: 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
• Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Project Management : Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
• Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• Attention to Detail : High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers

Responsibilities

• Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
• Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
• Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
• Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
• Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Preferred Qualifications

• Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones
• Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
• Multilingual : Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access