Remote Customer Onboarding Manager

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Deel

πŸ“Remote - United States

Job highlights

Summary

Join Deel's team as a Client Onboarding Specialist and be responsible for onboarding clients, setting them up for durable relationships with Deel, and providing strategic guidance during the onboarding phase. You will also serve as an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client's business with Deel.

Requirements

  • Experience: 2+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
  • Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
  • Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
  • Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
  • Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers

Responsibilities

  • Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
  • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
  • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
  • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
  • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Benefits

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available
This job is filled or no longer available