Customer Onboarding Manager

Summary

Join People Data Labs' Technical Services team as a key player in onboarding new customers and ensuring their success with our data products. You will own the customer onboarding process, collaborating with sales and customer success teams to overcome barriers and drive high activation rates. This role requires strong project management skills, technical expertise, and excellent communication abilities. You'll also develop and maintain onboarding processes, create self-service content, and provide support to existing customers. Furthermore, you will take ownership of PDL's Professional Services function, specifically the Batch Enrichment service. We offer competitive salaries, unlimited paid time off, comprehensive health benefits, and stipends.

Requirements

• You are an excellent PM who effectively runs and tracks projects to completion, holding yourself and your stakeholders accountable to on-time deliverables
• You have experience and excel in helping customers onboard to a technical product or API product
• You are highly organized and have proven systems to effectively track many onboarding projects at once
• You have a knack for helping people grasp technical concepts, and prioritize keeping your customers and stakeholders up to date with what they need to know
• Demonstrable experience building onboarding processes while executing them

Responsibilities

• Onboarding Customers
• Ownership over new customer onboarding and value realization
• Collaboration with Sales and Customer Success in resolving customer needs and overcoming onboarding barriers
• Developing process that contributes to fast, repeatable onboarding experiences, and creating content that enables customer self-service
• Reporting and tracking of customer onboarding outcomes, with a focus on driving a high activation rate, and fast time-to-value
• Providing support to steady-state customers when team capacity and customer needs dictate
• Becoming the owner of PDL’s Professional Services function, and in particular, owning our Batch Enrichment service

Preferred Qualifications

Experience with a more technical product or one with a significant API component

Benefits

• Stock
• Competitive Salaries
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health, fitness, and home office stipends
• The permanent ability to work wherever and however you want