Customer Onboarding Manager

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. As a member of our team, you will play a crucial role in the successful implementation of our all-in-one Employee Management Platform for diverse clients. Your responsibilities will include project management, product expertise, effective communication, problem-solving, and team collaboration. We seek candidates with 2+ years of experience in customer onboarding or implementation within a B2B SaaS environment, particularly in HR, Payroll, and Finance. Fluency in English and another language (Japanese and/or Korean) is required. We offer competitive compensation, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
• Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers
• Fluent in English, with additional native fluency in another Japanese and/or Korean

Responsibilities

• Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
• Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
• Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
• Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
• Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Preferred Qualifications

• 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company
• Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• Experience working with clients and team members from multiple countries and across multiple time zones
• Skilled in tools such as JIRA, SFDC, G Suite, Gainsight

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available