Customer Onboarding Manager

Summary

Join Deel, a rapidly growing SaaS company revolutionizing global talent connection, and become a Project Manager for our all-in-one Employee Management Platform. You will plan, execute, and monitor successful platform implementations for diverse clients, ensuring timely completion. Deep product expertise and excellent communication skills are essential for interacting with stakeholders and providing global payroll expertise. Problem-solving abilities and teamwork are crucial for collaborating with internal teams and improving processes. Fluency in Chinese/Mandarin and English is required, along with 2+ years of experience in customer onboarding or implementation for a B2B SaaS product in HR, Payroll, and Finance. The role demands strong customer relationship building, project management skills, and excellent communication in various formats. Adaptability and attention to detail are key for success in this fast-paced environment.

Requirements

• Fluent level of Chinese/Mandarin and English
• Experience: 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains
• Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
• Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers

Responsibilities

• Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
• Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
• Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
• Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
• Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Preferred Qualifications

• Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones
• Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access