Customer Success Manager, Onboarding

Summary

Join Sprout Social's Sales & Success team as a Customer Success Manager, Onboarding, based in the Philippines. You will provide new customers with a tailored onboarding experience, ensuring their success in achieving business goals. Responsibilities include handling high-volume communication, meeting quantitative goals, and exhibiting customer-first behavior. The ideal candidate possesses 2+ years of account management experience in the tech industry, professional English fluency, and experience delivering product training. Preferred qualifications include aligning customer goals with Sprout's solutions, managing multiple software implementations, and Salesforce.com experience. Growth opportunities include a comprehensive onboarding program, mentorship, and opportunities to expand customer engagement. Sprout offers a competitive benefits package including insurance, flexible paid time off, parental leave, wellness initiatives, and professional development opportunities.

Requirements

• 2+ years experience in an account management / client relationship role in the technology industry
• Professional English fluency in verbal and written communication
• Experience delivering product training sessions via web conference software (or alternatively professional experience in adult education)
• In-depth knowledge of social media platforms, and a general understanding of the social media industry
• Able to work hours for the North America (NAMER) region

Responsibilities

• Provide customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Ensure our new customers are set up for success and have a customer-first mindset
• Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

Preferred Qualifications

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution
• Ability to manage simultaneous software implementations for multiple clients
• Superior organizational skills
• Excellent communication skills, both written and verbal
• Salesforce.com or other CRM experience is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members