Customer Success Onboarding Manager

Summary

Join Haus, a decision science platform, as a Customer Onboarding Manager. You will guide new customers through the onboarding process, ensuring they effectively utilize the Haus platform. Collaborate with the data engineering team for seamless data integration and troubleshoot customer issues. Strong attention to detail and excellent communication skills are essential. You will manage projects, collaborate with sales and customer success teams, and identify process improvements. This role requires experience in technical program management, customer-facing project management, and data transfer using various platforms. Haus offers competitive salary, equity, top-tier health benefits, 401k, and necessary resources.

Requirements

• 4+ years of experience in Technical Program Management, Technical Implementation, and/or Customer Support Engineering
• Experience in customer-facing project management
• Experience with data transfers using platforms like Snowflake, S3, BigQuery, Shopify, Amazon Seller Central, etc
• Experience with integrations with common data management tools
• Ability to communicate with both technical and non-technical audiences; experience connecting the dots between engineering and customers
• Detail-oriented and an ability to work under pressure and within deadlines
• Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
• Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy

Responsibilities

• Lead project management for customer data ingestion, partnering closely with Data Engineering and Data Operations to ensure a smooth onboarding process
• Collaborate closely with Sales and Customer Success to ensure a seamless transition between the Sales process to post-onboarding lifecycle with Customer Success
• Own customer Kick Off Call and ensure customer progresses through the data onboarding process within defined SLAs
• Independently manage triage and debugging of data onboarding and data integration issues
• Own documentation around onboarding and ensure it’s maintained and up to date
• Identify automation and efficiency improvements, and work with cross-functional teams at Haus to drive these initiatives to completion

Preferred Qualifications

• Understanding of paid marketing and/or analytics is a plus
• Experience with database management, SQL, and business analytics is a plus

Benefits

• Competitive salary and startup equity
• Top of the line health, dental, and vision insurance
• 401k plan
• Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)