Customer Onboarding Manager

Summary

Join Runwise as a Customer Onboarding Manager and play a key role in growing the company by guiding clients through the onboarding process. You will manage the end-to-end customer journey, ensuring a seamless experience from purchase to installation. Responsibilities include using Salesforce for project management, providing customer support, addressing inquiries, and maintaining team communication. The ideal candidate will have strong communication and organizational skills, be detail-oriented, and motivated to ensure customer satisfaction. Runwise offers a hybrid work environment and a comprehensive benefits package, including medical, dental, vision, paid parental leave, and more. This is an excellent opportunity to join a fast-growing climate-tech startup and make a tangible impact on reducing carbon emissions.

Requirements

• Enjoy interacting with people from diverse backgrounds and be good at understanding others
• Have strong written and verbal communication skills for clear and effective correspondence
• Be good at multitasking and managing several tasks at once in a fast-paced environment
• Show strong organizational skills with great attention to detail
• Be motivated and driven to ensure customer satisfaction and success with our solutions

Responsibilities

• Manage the end-to-end customer journey - orchestrating a seamless experience from initial purchase through installation
• Verify the completion of all customer-related tasks prior to scheduling installation appointments
• Use Salesforce as your primary project management tool to ensure data management
• Provide support to customers via diverse communication channels, including emails and phone calls, ensuring consistent updates regarding installation progress
• Address customer inquiries that arise between the sales phase and their introduction to their dedicated Customer Success Managers
• Maintain comprehensive team communication by consistently relaying job status updates
• Work hand in hand with your onboarding coordinator to expedite the processing of incentivized installations funded through national utility companies

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)