Customer Onboarding Specialist

Summary

Join HubSpot as a Customer Onboarding Specialist and play a crucial role in the success of our rapidly expanding Japanese market. You will be the initial point of contact for customers, providing onboarding support and consulting services. Your work will directly impact customer time-to-value, a key factor in our subscription-based business. This position offers the opportunity to contribute to the development and initial operation of our highly-regarded products, enhancing both your product knowledge and communication skills. We are seeking individuals passionate about the evolving landscape of marketing, sales, and customer success in Japan, and who are committed to both customer success and their own professional growth. Remote work, including outside of Tokyo, is possible.

Requirements

• Experience in one of the following areas: software implementation support, leading internal software implementation, or working in marketing, sales, customer success/service
• Adaptability to a fast-paced environment
• A genuine commitment to customer success and a collaborative approach to problem-solving
• Dedication to continuous learning and professional growth
• Native-level Japanese proficiency and sufficient English to read internal documents

Responsibilities

• Conduct thorough interviews with customers to understand their business goals, challenges, and organizational structures
• Provide support and guidance throughout the initial setup and operation of HubSpot
• Stay updated on new features and product updates, adapting your work accordingly
• Collaborate effectively with sales and customer success managers to ensure a seamless customer experience

Preferred Qualifications

• Practical experience using CRM or marketing automation tools, and/or consulting experience
• Understanding of APIs and system integration mechanisms

Benefits

Remote work, including outside of Tokyo, is possible