Customer Success Onboarding Specialist

Summary

Join Vercel's fast-growing Digital Success team as a Customer Success Onboarding Specialist. You will lead customer onboarding, providing product enablement and serving as the primary point of contact. This role requires experience in SaaS, particularly in AI or other software sectors, and strong communication skills. You will utilize tools like Salesforce and Notion, and collaborate with various teams to ensure a seamless customer experience. The ideal candidate thrives in a fast-paced environment and is passionate about driving customer success. Vercel offers a competitive compensation package, including equity, healthcare, flexible time off, and a work-from-home budget.

Requirements

• Experience working with tech SaaS companies, particularly in AI, crypto, or other software sectors
• Outstanding written and verbal communication skills with a curious mindset and determination to succeed
• Ability to deploy on Vercel and clearly explain the workflow
• Experience with data analysis and reporting
• Proven ability to work independently, juggle multiple priorities, and thrive in a fast-paced environment

Responsibilities

• Lead customer onboarding processes through welcome calls, check-in calls, and pre-launch calls while providing comprehensive product enablement
• Apply technical expertise to discuss Next.js, Vercel, and related technologies
• Create and maintain internal documentation and customer records
• Serve as the primary point of contact during onboarding, engaging with customers via email and video conferences
• Help develop our Digital Success playbook under the Director of Digital Success's guidance
• Use key tools including Salesforce, Notion, AI tooling (e.g., OpenAI, PerplexityAI, v0), Vercel, and Next.js
• Work closely with Account Executives, Customer Success Engineers, Solutions Engineers, Customer Success Managers, and Engineering teams to deliver a seamless customer experience

Preferred Qualifications

• Previous experience as a Sales Development Representative (SDR) and looking to transition to Customer Success (CS)
• Have hands-on experience with React, Next.js, JavaScript, or TypeScript
• Enjoy taking difficult concepts and breaking them down into concepts that are easier to understand

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed