Customer Onboarding Specialist

Summary

Join HubSpot as a Customer Onboarding Specialist and help our clients succeed in the Japanese market. You will be the first point of contact for new customers, guiding them through the implementation and providing ongoing consulting services. This role is crucial in ensuring customers quickly realize the value of HubSpot's products, impacting their overall success and contributing significantly to our subscription business. You will gain valuable experience in a fast-paced environment, working with cutting-edge products and developing strong communication skills. We are seeking someone passionate about the growth of our customers and their own professional development within the marketing, sales, and customer success fields in Japan. Remote work outside of Tokyo is possible.

Requirements

• Experience in providing software implementation support
• Experience leading the implementation of software within your own organization
• Experience in marketing, sales, customer success, or service-related roles
• Ability to adapt to a rapidly changing environment
• A genuine commitment to customer success and a collaborative approach to problem-solving
• Dedication to continuous learning and professional growth
• Native-level Japanese and business-level English proficiency

Responsibilities

• Conduct interviews to understand the business goals, challenges, and organizational structures of customers implementing HubSpot
• Provide support and guidance throughout the initial setup and operation of HubSpot
• Stay informed about new features and product updates, adapting your work accordingly
• Collaborate effectively with sales and customer success managers to ensure a seamless customer experience

Preferred Qualifications

• Practical experience using CRM or marketing automation tools, and/or consulting experience
• Understanding of APIs and system integration concepts

Benefits

Remote work outside of Tokyo is possible