Customer Onboarding Specialist

Summary

Join Lodgify, a rapidly expanding vacation rental industry leader, as a Product Onboarding Specialist! You will guide new customers through account setup, connections, and system training, primarily using phone calls and screen sharing in English and Italian. Your responsibilities include understanding customer objectives, providing consultative support, analyzing customer data to improve product adoption, gathering feedback for the Product team, and collaborating with other departments. This role requires experience in account management or onboarding within a SaaS environment, tech savviness, native or near-native English and Italian fluency, and excellent communication and organizational skills. Preferred qualifications include experience in the vacation rental software industry. Lodgify offers remote work, a competitive salary in EUR, a great international work environment, team-building events, a referral program, growth opportunities, and virtual team activities.

Requirements

• 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree
• Tech savvy with an ability to fully understand our software
• You have Native/Near native level of English and Italian
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Ability to manage multiple accounts at the same time
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organization skills and detail oriented
• Fast learner and capable to keep up with a fast growing environment

Responsibilities

• Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Italian
• Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

Preferred Qualifications

Experience in the vacation rental software industry is preferred

Benefits

• The freedom to work from home
• Salary in EUR!
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our biyearly team-building events in Barcelona at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities