Customer Onboarding Specialist

Summary

Join Jibble Group, a scale-up in the Workforce Management space, as we seek a motivated candidate to assist our customers and their employees in onboarding onto PayrollPanda. You will be responsible for setting up new accounts, liaising with clients to obtain payroll information, and providing advice on payroll queries. Working closely with the sales team, you will ensure a smooth transition for new customers. This role requires 1-2 years of experience in client-facing roles and payroll processing, excellent communication skills, and fluency in English and Malay. The successful candidate will be detail-oriented, structured, and eager to learn and succeed.

Requirements

• 1-2 years of experience in a client facing role
• 1-2 years of experience in payroll processing
• Excellent written and verbal communication skills
• High attention to detail, structured with a desire to learn and succeed
• Must be fluent in English and Malay

Responsibilities

• Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
• Complete new PayrollPanda account setup on behalf of the customer and serve as their go-to person during the onboarding process
• Liaise with clients to obtain payroll information, updates and/or changes, draft payroll summary and provide advice on any payroll queries
• Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
• Understand customer pain points and work with the product and sales team to simplify and automate existing processes