Customer Onboarding Specialist

Summary

Join Super Dispatch as an Onboarding Specialist and deliver exceptional customer experiences by guiding new clients through a seamless onboarding process. Collaborate with customers and internal teams to ensure timely implementation and support. This role demands a proactive, collaborative approach, strong communication, and a passion for customer success within a fast-paced, distributed environment. The position is fully remote and open to US-based candidates only. You will manage multiple onboardings, configure the platform, conduct training, and address challenges to ensure timely and successful onboarding. As an ambassador for Super Dispatch, you will build strong customer relationships and drive positive change.

Requirements

• Proven experience in a customer-facing role, preferably in customer onboarding, implementation, project management, or customer experience
• Exceptional communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner
• Excellent problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions
• Familiarity with software implementation processes and project management methodologies and tools
• Detail-oriented with excellent organizational and multitasking abilities
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Be adaptable and willing to experiment/learn as we develop new products and processes
• Ability to thrive in a fast-paced and dynamic environment
• Tech-savvy and familiar with APIs and technical integrations to support customer integration and automation

Responsibilities

• Serve as the primary onboarding contact, collaborating with customers to understand their specific needs and objectives
• Manage multiple onboardings guiding customers through the Super Dispatch onboarding process, providing clear instructions, ensuring customer progression and internal tracking
• Lead the configuring of the platform, implementing the appropriate integrations, and getting users and/or companies utilizing the system
• Conduct training sessions to educate customers on our platform's features and functionality
• Reinforce the utilization of the Super Dispatch solution using best practices and standards whenever possible
• Ensure timely and successful onboarding by proactively addressing any challenges or issues with an emphasis on time to value
• Collaborate with internal stakeholders, including product managers and support teams, to deliver solutions that meet customer needs. This includes escalating technical issues to management and the appropriate teams
• Drive change and support change management in customer behaviors to onboard customers to the platform quickly
• Be an ambassador for the Super Dispatch company and product and convey confidence in our offering and the expected outcomes

Preferred Qualifications

• Experience working in Salesforce is desirable
• Previous experience working in a remote-first company
• Experience with SaaS or tech companies in the automotive or logistics industries, particularly in high-growth environments

Benefits

• Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company
• Retirement - We provide both Stock Options and 401K with a company match
• Remote First Culture - We’re a 100% distributed team!
• Gym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/mo)
• Generous Time Off Flex PTO policy so you can take the time you need, when you need it as well as 6-12 weeks paid paternity leave
• Great Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems
• Great Gear - we’ll set you up for success with the latest tech and help you outfit your home office