Customer Onboarding Specialist

Summary

Join Postscript as a Customer Onboarding Specialist and guide our largest customers through the platform setup process. You will conduct one-on-one onboarding sessions, optimize campaigns and automations, and troubleshoot issues to ensure strong customer returns within 60 days. This fully remote role requires 2+ years of customer-facing experience in SaaS and demonstrated coaching and problem-solving skills. You will contribute to building a successful onboarding team and collaborate with sales and product teams. Postscript offers competitive compensation, equity, flexible PTO, and comprehensive health benefits. The role is ideal for someone passionate about ecommerce and marketing technology.

Requirements

• 2+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred
• Demonstrated experience coaching and mentoring
• Demonstrated problem solving abilities, including with technical issues
• Strong process-orientation and ability to drive a consistent and repeatable experience

Responsibilities

• Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
• Design creative ways to onboard customers and fuel immediate growth
• Consistently meet and exceed onboarding health targets
• Strategize with customers on marketing strategies to drive growth
• Build strong relationships and ensure long-term brand loyalty
• Follow up with customers to ensure their technical issues are resolved
• Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create a the most seamless onboarding experience
• Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters

Preferred Qualifications

• Ecommerce or martech experience highly preferred
• Experience in a high-growth, early stage environment preferred
• Ecommerce and digital marketing experience preferred
• Experience in a high-growth, early stage environment preferred

Benefits

• Salary range of USD $66,000-$75,000 base base plus significant equity (we do not have geo based salaries)
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance