Customer Onboarding Specialist

Summary

Join Zigzag as a Customer Onboarding Specialist and work a fixed night shift (9 PM to 6 AM Manila time, Monday to Friday) from home! You will interact with customers, resolve their issues, and ensure a positive customer experience. This role requires at least 3 years of customer support experience, excellent communication skills, and familiarity with Google products. You'll collaborate with customers, gather feedback, and recommend potential products or services. Experience with Salesforce CRM is a plus. The client enables global brands to increase market share and engage customers worldwide.

Requirements

• Have at least 3 years of extensive Customer Support/Customer Service experience with excellent recommendation from previous employer
• Have experience in Google products
• Possess excellent oral and written communication skills
• Be able to communicate and adapt to various nationalities and business culture
• Be able to interact with fortune 500 companies professionally
• Possess Attention to Detail

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Inform customers about new features and functionalities
• Update internal databases with information about technical concerns and useful discussions with customers
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback, conduct customer surveys and share insights with the Product, Sales, and Marketing teams
• Recommend potential products or services to management by collecting customer information and analyzing customer needs

Preferred Qualifications

Have Experience with Salesforce CRM

Benefits

• Work from home
• Fixed night shift 9PM to 6AM Manila time, Monday to Friday