Customer Onboarding Specialist

Summary

Join Subsplash as a Customer Onboarding Specialist I to welcome clients post-sale, curate the onboarding experience, and optimize client retention. As a skilled communicator, technical expert, problem solver, empathetic person, good teacher, and awesome human being, you will excel in teaching clients how to use Subsplash tools, understanding our diverse services, and ushering them through the process to realize their value.

Requirements

• 2 years of customer service experience
• Experience using systems like Zendesk, JIRA, Asana, and Google Apps

Responsibilities

• Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
• Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
• Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
• Reviewing client apps for quality assurance
• Working with your team on new projects and ideas to better the client experience
• Troubleshooting complex issues

Benefits

• Generous Paid Time Off
• Medical Coverage
• Dental Coverage
• Vision Coverage
• 401k Matching