Subsplash is hiring a
Customer Onboarding Specialist

Summary

The job is for a Customer Onboarding Specialist at Subsplash, a Seattle-based company specializing in creating The Ultimate Engagement Platform™ for churches, ministries, non-profits, and businesses. The role involves welcoming clients post-sale, curating the onboarding experience, teaching clients how to use Subsplash tools, and working closely with them to optimize client retention and maximum adoption of services.

Requirements

• 2 years of customer service experience
• Experience using systems like Zendesk, JIRA, Asana, and Google Apps

Responsibilities

• Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
• Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
• Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
• Reviewing client apps for quality assurance
• Working with your team on new projects and ideas to better the client experience
• Troubleshooting complex issues

Preferred Qualifications

• Basic coding knowledge
• Experience with Photoshop and/or other image manipulation and design programs

Benefits

• Generous Paid Time Off
• Medical Coverage
• Dental Coverage
• Vision Coverage
• 401k Matching
• Culture Building Events