Onboarding Specialist

Summary

Join Samsara's Customer Success team as an Onboarding Specialist! You will play a crucial role in ensuring seamless onboarding for new customers, coordinating with internal and external stakeholders. Responsibilities include developing implementation plans, conducting workshops, and mentoring team members. This cross-functional role offers exposure to various aspects of a hyper-growth company. The ideal candidate possesses 2+ years of experience in Customer Success or a related field, a Bachelor's degree, and strong problem-solving and communication skills. Location is Toronto Metro, Canada. Samsara offers a competitive compensation package and benefits.

Requirements

• 2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
• Bachelor’s degree from an accredited university
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Strong prioritization skills, with the ability multi-task and be proactive
• Previous hands-on experience assisting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint installation plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Perform onboarding kickoffs and consultations with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct 1:many workshops with customers to break down their current operations and recommend implementation plans to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Enterprise SaaS experience preferred
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and partnering with large-scale business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund