Onboarding Specialist

Summary

Join Panoptyc, a rapidly growing, fully remote AI-powered theft detection company, as our dedicated Onboarding Specialist! You will play a crucial role in supporting the Onboarding Department, ensuring seamless integration of new clients and locations. This involves managing the end-to-end onboarding process, coordinating with cross-functional teams, and maintaining detailed records. Success in this role requires strong organizational skills, excellent communication, and proficiency in various software systems. The position is full-time, requires working during US Eastern time, and is based in the Philippines. Panoptyc offers a competitive salary.

Requirements

• Hold a Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience)
• Possess experience in onboarding, customer success, or operations in a fast-paced environment
• Demonstrate strong organizational skills with attention to detail
• Exhibit excellent communication and interpersonal skills to collaborate with internal teams effectively
• Show proficiency in Google Suite, CRM systems, and project management tools
• Possess a problem-solving mindset with a proactive approach to identifying and addressing issues
• Have the ability to manage multiple tasks simultaneously and meet deadlines

Responsibilities

• Assist in managing the end-to-end onboarding process for new clients and locations, ensuring timely and smooth delivery of services
• Serve as the primary point of contact for clients during the onboarding phase, addressing their questions and concerns
• Coordinate with cross-functional teams, including Fulfillment and Operations, to resolve onboarding-related issues
• Ensure all onboarding steps are completed accurately and in line with established protocols
• Maintain detailed records of client onboarding progress and update relevant systems
• Support the implementation of quality control measures to ensure accuracy and consistency in onboarding activities
• Identify and escalate any roadblocks or inefficiencies to the Onboarding Manager for resolution
• Collect and relay feedback from clients to improve onboarding processes and enhance the overall client experience
• Stay informed on best practices and industry trends to contribute to process enhancements

Benefits

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone
• Salary: $2.50 USD/hr ($433.33 USD monthly)
• Location: Philippines