Technical Onboarding Specialist

Summary

Join Panoptyc, a rapidly growing, fully remote company revolutionizing loss prevention in retail, as a Technical Onboarding Specialist. You will manage the end-to-end onboarding process for new clients and locations, ensuring smooth service delivery. This crucial role involves coordinating with internal teams, addressing client inquiries, maintaining detailed records, and implementing quality control measures. You will identify and escalate issues, collect client feedback for process improvement, and stay informed on industry best practices. The position requires a Bachelor's degree or equivalent experience, strong organizational and communication skills, proficiency in various software, and the ability to work effectively in a remote environment within US Eastern Time Zone hours.

Requirements

• Bachelor's degree in Business Administration, Operations, or a related field (or equivalent experience)
• Experience in onboarding, customer success, or operations in a fast-paced environment
• Strong organizational skills with attention to detail
• Excellent communication and interpersonal skills to collaborate effectively with internal teams and clients
• Proficiency in Google Suite, CRM systems, and project management tools
• Problem-solving mindset with a proactive approach to identifying and addressing issues
• Ability to manage multiple tasks simultaneously and meet deadlines
• Strong communication skills and ability to work effectively in a remote environment
• Availability to work during US Eastern Time Zone hours

Responsibilities

• Assist in managing the end-to-end onboarding process for new clients and locations, ensuring timely and smooth service delivery
• Serve as the primary point of contact for clients during onboarding, addressing inquiries and concerns
• Coordinate with internal teams, including Fulfillment and Operations, to resolve onboarding-related issues
• Ensure all onboarding steps are completed accurately and in line with established protocols
• Maintain detailed records of client onboarding progress and update relevant systems
• Implement quality control measures to ensure accuracy and consistency in onboarding activities
• Identify and escalate roadblocks or inefficiencies to the Onboarding Manager for resolution
• Collect and relay feedback from clients to improve onboarding processes and enhance the overall client experience
• Stay informed on best practices and industry trends to contribute to process improvements

Benefits

• Full-time remote position (40 hours per week)
• Be part of a rapidly growing team reshaping retail security
• Work with a dynamic, global team with opportunities for career growth
• Salary: $2.50 USD/hr ($433.33 USD monthly)