Customer Operations Generalist

Summary

Join Thanx, a leading loyalty and guest engagement platform for restaurants, as a Customer Operations Generalist! You will play a critical role in ensuring accurate and efficient merchant configurations, integrations, and issue resolution. This involves setting up and configuring merchant programs, onboarding new locations and credit cards, configuring integrations with POS systems, and resolving technical and operational issues. You will collaborate with internal teams and external partners, identify opportunities for process improvement, and document best practices. The ideal candidate will have 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry. This position offers a competitive salary of $17-$19 USD.

Requirements

• 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry
• Strong problem-solving skills with the ability to diagnose and resolve technical issues
• Ability to work in a fast-paced environment and manage multiple tasks with attention to detail
• Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms

Responsibilities

• Set up and configure merchant programs to align with their business needs within the Thanx platform
• Configure new merchant locations, ensuring seamless onboarding and system integration
• Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance
• Configure and maintain integrations with POS systems and other third-party platforms
• Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed
• Identify opportunities to enhance operational efficiency and document best practices for internal and external use

Preferred Qualifications

Proficiency in tools such as JIRA, Front, or other ticketing systems

Benefits

$17 — $19 USD