Customer Outcomes Platform Architect

Summary

Join us as we pursue our purpose to make the world work better for everyone. The Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.

Requirements

• Consulting Experience
• Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise/solution architect
• Career progression (Technical, Architecture)
• Experience working with functional business leaders to: Identify business objectives and develop outcome-focused roadmaps
• Guide large Consulting/SI organizations
• Large Program Experience
• 3+ years large program experience leading architecture and design
• Enterprise Architecture Experience is a plus but not required
• Enterprise or Solution Architect role and/or relevant experience
• Data modeling, core data design, security, integrations, configuration management
• ServiceNow Platform Experience is required

Responsibilities

• Developing strong relationships with the C-suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey
• Translate business objectives to outcomes through the visual customer roadmap
• Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to: Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Position ServiceNow as the system of action to enable the integrated digital transformation roadmap
• Establish and advise on the technical governance related domains and associated processes
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define and review solutions across the platform that align to delivered capabilities

Benefits

Ability to travel up to 80%